Refund policy

Return & refund policy

30-day returns

You have 30 days from the day your order is delivered to ask for a return. We accept unused devices: opened is fine, but the device must not have been used and must come back with everything that was in the box.

How to return

1. Email support@vaxura.com within 30 days of delivery with your name and order number.

2. We reply within 2 business days with the return address. Our returns warehouse may be outside the United States.

3. You pay the return postage. Please use a tracked service and keep your tracking number.

4. When our warehouse receives your return, we refund the full price you paid for the device to your original payment method. Your bank may take 5–10 business days to show it.

Damaged or faulty device

If your device arrives damaged or doesn't work, email support@vaxura.com within 30 days of delivery with your order number and a photo or short video. We send a replacement at no cost to you.

Other cases

Devices that have been used can't be returned for a refund under this policy. We look at other requests case by case.

Your legal rights

This policy doesn't affect your rights under the consumer law where you live.